Combine your love of travel, management, sales and customer satisfaction by working with Little Mango

JOB LISTING

Are you an enthusiastic person with a great passion for our product and ready for new challenges? Are you interested in supporting our continued growth in the Tourism market? Do you want to bring incredible experiences to our customers? Then join us!

Job Duties
General
  • Establishes sales objectives by creating a sales plan.
  • Accomplishes sales and organization mission by completing related results as needed.
  • Monitor the Branch sales, promotion activities and customer relationship.
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers
  • Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance
  • Deal with customer enquiries and aim to meet their expectations
  • Implement alternative and innovative ideas for achieving new business
Specific
  • Plan Travel Accommodations and Itineraries : Main responsibility is to make sure in-house employees or external clients reach their travel destinations on time and with the right accommodations. This means researching destinations and available services; booking hotels, flights, and car rentals; coordinating activities; and managing documentation.
  • Process Travel Documents: Should spend time processes travel documents according to travel needs and company procedures. They verify itineraries, coordinate payments, document issues, and complete any legal forms.
  • Assist with Travel Issues: Issues sometimes arise when travelling. Branch managers help resolve any problems with travel or accommodations by using company resolution protocol and communicating with all relevant parties.
  • Strong knowledge of sightseeing places
  • Provide guidance to clients on travel requirements, handle inquiry and prepare itinerary.
  • Negotiations with Airlines for special pricing to generate more business & profit for the company.
  • Negotiating of booking rates with overseas suppliers and hotels.
Qualification
  • Graduate in any discipline
  • MBA in Travel and Tourism preferred
  • IATA certified
Experience
  • 05 to 08 years
  • Good knowledge of GDS AMADEUS & GALILEO both
  • Proficient in Handling all functions in air ticketing like Group ticketing, Itineraries.
  • Should have good knowledge in handling Domestic & International Queries Visa Issue, Domestic & International Tour Packages, Car Bookings, Portal Bookings Analytical skills with good working knowledge of Excel & MS Office.
Job Duties
General
  • Handle Clients & Group bookings/ Domestic & International Ticketing & queries / Leisure Files & group queries /hotel booking, visa, insurance etc
  • Handling Air Contracting for Domestic and International (Both) International Tickets Issuance and Reissuance of EMD and MPD & cancellation / Refund
  • Maintaining & building strong relations with the airline & hotel suppliers for the best support.
  • Handling International Tours Operation & packages.
  • Preparing itineraries based on queries
  • Costing, Hotel Booking and Logistics Arrangements
  • Dealing with the Hotels, Travel Agents, and Transport Vendors & Suppliers
  • Creating Itineraries and Holiday Packages
  • Tracking of the Sales and the Holiday Promotions
  • Preparation and materialization of International Tour Packages
  • Designing of Flexi Itinerates and costing as per the Passengers requirement.
Qualification
  • Graduate in any discipline
  • MBA in Travel and Tourism preferred
  • IATA certified
  • Female Preferred
Experience
  • 02 to 04 years
  • Good knowledge of GDS AMADEUS & GALILEO both
  • Proficient in Handling all functions in air ticketing like Group ticketing, Itineraries.
  • Should have good knowledge in handling Domestic & International Queries Visa Issue, Domestic & International Tour Packages, Car Bookings, Portal Bookings Analytical skills with good working knowledge of Excel & MS Office
  • Multi Lingual fluency as added advantage
Job Duties
General
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Maintain service procedures, policies and standards
  • Handle customer compliant in both offline and online mode
  • Keep accurate records and document customer service actions and discussions
  • Delight the customer
  • Interact with travellers, travel arranger, and travel /Branch manager
  • Responsible for handling customer complaints and documentation
  • Influence decisions and strong negotiation skills towards the most beneficial outcomes for the client and the company
  • Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients
  • Customer follow up
  • Respond to online as well as offline queries and thus make additional revenue to the company
Qualification
  • Graduate in any discipline
  • MBA in Travel and Tourism preferred
  • IATA certified
  • Female Preferred
Experience
  • 02 to 04 years
  • Should have good knowledge in handling Domestic & International Queries Visa Issue, Domestic & International Tour Packages, Car Bookings, Portal Bookings
  • Analytical skills with good working knowledge of Excel & MS Office
  • Multi Lingual fluency as added advantage
Job Duties
General
  • Cross sell products and Services
  • Motivate team members to achieve the company targets
  • Attract customers to Little Mango Customer Loyalty Program.
  • Conceive and develop efficient and intuitive marketing strategies
  • Market the Little Mango brand among customers
  • Be the mouth piece of Little Mango
  • communicating with target audiences and managing customer relationships;
  • Maintaining and updating customer databases
  • Attend to client's travel inquiries and requests professionally
  • Explain the packages and itinerary to the client
  • Coordination with Operations for completion of Travel and Tour
  • Increase Sales Revenue
  • Dealing with direct customer and revert their queries
  • Organising and attending events such as conferences, seminars, receptions and exhibitions
Qualification
  • Graduate in any discipline
  • MBA in Travel and Tourism preferred
  • IATA certified
Experience
  • 03 to 04 years
  • Must be aware of travel company functionalities
  • Analytical skills with good working knowledge of Excel & MS Office
  • Must have online travel portal understanding
  • Must have good knowledge of travel and airline industry
  • Should have sound knowledge in creating marketing strategies and plan of action. Excellent communication and people skills
  • Good Team Player
  • Multiple lingual fluency
  • Good sales man ship
  • Creativity and commercial awareness
  • Leadership capability.
  • A genuine interest in travel.

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